All orders are processed within 24–48 hours of confirmation, with orders placed on weekends or holidays being processed on the next working day. Once dispatched, deliveries are typically completed within 3–7 business days depending on your location. While we aim to ensure timely delivery across India, delays may occasionally occur due to factors beyond our control such as logistics issues, weather conditions, or remote location constraints. Shipping is offered free across India, and tracking details will be shared via SMS or email once your order is shipped. Customers are requested to provide accurate delivery information at checkout, as TruHealth will not be responsible for delays or losses arising from incorrect details. For any shipping-related queries, you can reach out to us at support@truhealth.co.in or +91-9680088003
1. Eligibility for Returns
- Product received is damaged.
- Product received is defective.
- Incorrect product delivered.
2. Return Request Timeline
- Requests must be raised within 48 hours of delivery.
- Requests beyond this period may not be accepted.
3. Return Process
- Contact us at +91-9680088003.
- Share order details and clear images of the product.
- Our team will review and respond within 24–48 hours.
4. Refund Process
- Refunds are processed after verification.
- Credited to the original payment method.
- Timeline: 5–7 business days.
5. Non-Returnable Cases
- Opened or used products (unless defective).
- Change of mind or personal preference.
- Improper handling after delivery.
6. Cancellation Policy
- Orders can be cancelled before dispatch.
- Once shipped, orders cannot be cancelled.
